Shipping Policy
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping delivery estimates for your order will be displayed at checkout. All regular product orders will be shipped out within 1-2 business days. Orders consisting of bundles will ship within 3-5 business days (not weekends and/or holidays). Orders within the USA are shipped via several carriers depending on size and weight:
- UPS
- USPS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Please note that our delivery estimates are based on information provided by our carriers, including UPS and USPS. These carriers may currently experience delays in the transfer and delivery of your packages, which could have a slight effect on the delivery time. Please monitor your tracking regularly for any delivery updates pertaining to your order.
Regular shipping usually takes 3-5 business days. Expedited shipping (2-day or 3-day)
Free Shipping Eligibility
Free shipping is for United States orders with a subtotal of over $99 BEFORE shipping, handling and tax and AFTER any discount or promo code. Any order with a subtotal under $99 at checkout will not be eligible for free shipping.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number
Bad Address
Awoken is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. Awoken is not responsible for unclaimed or refused orders
Damaged Shipments:
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
Refused Shipments:
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
Products Returned to Sender:
If for any reason your order is returned to sender we are able to reship the order to you. Please note that there will be a reshipment fee of $4.99 for any Free Bundle order and $9.99 for any Standard Product order.
Returning an Item
Pack the item/s securely in the package along with RPA# written on a box or inside the box.
All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries..
International Shipping:
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue. If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 10% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 90% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.