We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 10% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not give refunds on opened products.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Please keep in mind that banks take from 7 - 10 business days to process refunds. Refunds will only be issued after the items have been returned to us. We will notify you once we have received and inspected your return, with result if the refund is accepted or not.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you instructions on how and where to send your package.